With the fragile economy, fence companies are trying to come up with new advertising techniques to attract business. It seems that some of these companies are trying to use techniques like the politicians running for office by trying to downgrade other companies rather than promoting themselves. This usually does not bother me as I believe we provide an excellent product, excellent service, and a fair price. I focus on what we can provide for our customers, and not what other fence companies are doing.
I received a call from a personal friend and owner of another fence company yesterday. He had just finished up with a client for a new fence and was questioned about his down payment policy. His client said that he had read on a local fence companies website that companies that ask for a down payment may be “cash poor” and a sign of financial trouble. I took this a little personal as it is Carolina Custom Fences policy (along with 90% of the other fence companies in the area) to get a down payment to help with the purchase of material. We are not cash poor. We are not in financial trouble. We have never once not delivered what our contract says, and have a list of references to back this up.
So why do fence companies ask for a deposit? Simply to help with the cost of materials. Over the last two weeks, we have installed 8 fences. They have been a mix of aluminum, wood, and chain link. The total cost of the materials alone for these jobs was over $25000.00. Now we are not cash poor, but on the other hand, we don’t have $25000.00 laying around either! So we ask our customers for a down payment to help with the purchase of the materials for their fence. We take care of ordering the material and delivering the material to the job site. We have never had a problem with this. For our clients that do not feel comfortable giving a down payment, we will provide a complete material list, and our client takes care of getting the material.
Now with that being said, there are some precautions to take before giving a deposit to ANY contractor. Do a little homework. It will not only ensure they wont run off with your money, but also give you an insight on their quality of work, promptness, handling of warranty issues, and general customer service. It doesn’t take long to do, and will help you make a wise decision your new investment. Here are some suggestions.
Meet with the contractor in person before you agree to anything. See what your gut feeling is. See if you feel comfortable with them. If they don’t feel it is important enough to meet with you and talk about your wants and needs before work begins, it may raise a red flag.
Check with the Secretary of State to make sure they are a licensed business. Also check with the better business bureau. These checks can be done online and only take a couple of minutes.
Call the contractor’s insurance company. Check the status of thier account.
Call Referances!! Ride by projects the contractor has already completed if time allows. Ask the references questions as to promptness, professionalism, quality of work, warranty issues.
To put it all together- Meet with the contractor in person. See how you feel about them. Get their references and insurance information at this meeting. See how they answer your questions. The contractor will see the area of the project to help them see what will be involved. You will get to interview the contractor to see if they are qualified to do the job! Check the Secretary of States Office and the Better Business Bureau. This can be done online. Call the contractor’s insurance office to check the status of the account. Call References!!! Put it all together and see if you feel comfortable hiring the contractor to do your job.
Down payments in fencing is a common practice. Take the time to check up on the contractors you are considering. Put more emphasis on the legalities of the business, the quality of work, and what former customers have to say. If the company you like offers no money down, great! Its gravy on the potatoes! If they don’t offer no money down, and you have done your homework, you will still get a beautiful fence that meets your wants and needs!
Thanks for reading!
Scott